Inaccurate Resource Distance in the Resource Scheduling Board

We encountered the issue of inaccuracy in Resource Distance in the Resource Scheduling Board. It was very surprising because the distance between the Resource and work order location was correct in the Bing Map but the distance was not correct in the Resource Scheduling Board.

The root cause was very simple. We had addresses in our Contact and Account entities but the addresses were missing "Country" and that is why we were not getting accurate address.

You will need the following information to ensure your Geolocation is calculated correctly:

• Street1
• Suburb
• Post Code
• Country

If any of the above fields is missing, you will get the distance but don't expect to get accurate distance.